Returns - step by step instructions

You can send unworn items back to us free of charge within 14 days of receipt.

1. Pack the items

Please pack the items securely in their original packaging or in a different robust package.

2. Print out your returns label

For free returns, please print the return label in the DHL return portal. To do this, go to the flag of your country (see below) and fill out the form with the necessary details. The invoice number is required and can be found on the invoice. You can then print the return label and affix it to the package.

3. Send your returns and obtain a refund

Returns can be taken to a branch or packstation, deposited in a package box or given to a courier free of charge. Once your returns package has reached us and been registered, you will receive an e-mail from us containing information regarding your credit. The credit amount will then be reimbursed to you through the method of payment used when ordering.
Please use the following returns slip

For returns from Switzerland and Malta, please contact our customer service.

If you have any questions about returns or complaints, you are welcome to contact our customer service at any time:

00800 22033022 / online@falke.com